In the case of a defective product, warranties on plasma displays and LCD TV’s are offered and honored by the manufacturers. Most manufacturers offer standard one-year limited warranties for parts and labor only; exchanges and returns are not permitted by such warranties.

Because Plasma display units and LCD Tv's are special order items that require careful transport, we cannot accept their return to Our Distribution center. However, if a problem arises with your plasma display or LCD TV, or if the unit is defective, we will work on your behalf to coordinate a faster resolution of the matter with the manufacturer.

Defective* or D.O.A.** Program
In the case of a defective* or D.O.A.** product(s), no charges will be applied. Our Customer Service team must be notified within 30 days of your invoice date if there are any problems with any item(s) upon receipt***. Defective* or D.O.A. ** merchandise will either be repaired and returned or exchanged for the same make and model or for a product of equal value as allowed by the product manufacturer's policies. There are a few manufacturer exceptions to this policy: Sanyo and Sony do not offer exchanges for Defective* or DOA** products. Sanyo and Sony provide repair only. Toshiba provides an exchange within the first 14 days of receipt.

Please note: non-new, remanufactured or refurbished B-stock or C-stock products are not eligible for exchange if they are Defective* or D.O.A. **. They are eligible for factory authorized repairs only. You may either contact our Customer Service team or the manufacturer for repair options. Our policy for Defective* or D.O.A. ** items on special ordered products will depend on the manufacturer's warranties.

* Defective means: Any product that fails to meet the factory specifications determined by the manufacturer.
** D.O.A. means: Dead on arrival. Product will not power up.
*** Receipt is the date provided by the carrier as proof of delivery, or the date of the signed delivery receipt for your product.

Manufacturer Pixel Policies
Please know that our suppliers only provide us with their highest quality units available. On occasion a projector may have 1 (one) or more "Off" or "Out" pixels, also referred to as "Bad" pixels. It is industry standard to allow for a few "Bad" pixels on an LCD panel or DMD chip. The actual placement and number of "Bad" pixels allowed varies by manufacturer. The issue of "Bad pixels does not qualify a projector for replacement as a "Defective" or "D.O.A." unit, but may be returned to the manufacturer for their evaluation; their decision is final in each of these cases. We apologize for any inconvenience the manufacturer's policies may cause.

Easy Exchange Program
So you want to exchange your projector for another model? No problem. Express Repair Center offers a (7) seven-day exchange program with no restocking fee. You may trade-up to a more expensive projector model and pay only the difference between the two selling prices of the two products within seven (7) days of receipt of the original product. You are also required to pay the freight and insurance for full value for the return of the first projector and shipping for the second unit. Exchanged projectors require RMA numbers and insured shipment by 2nd day freight. All sales are final on upgraded purchases. All returned items are subject to the criteria stated below in the section "Condition of Returned Items." For all returns, contact your Express Repair Center representative at 888-999-6564 before the seventh (7th) day to request an RMA (Returned Merchandise Authorization).

Do not write on the box. If the box is written on, the returned product will be refused.
 

If your projector has greater than ten (10) hours on the lamp, you may not return the projector for credit or exchange.

If your projector has less than five (5) hours on the lamp, then you will not be charged a restocking fee.

If your projector has five (5) to ten (10) hours on the lamp, is returned within 15 days of invoice, and/or it has evidence of wear and tear, you will be refunded your purchase price minus a low 15% restocking fee plus any repair fees.

If your projector has greater than ten (10) hours on the lamp or it is over 15 days after invoice you may not return the projector for credit or exchange. Instead the projector may be repaired under warranty according to manufacturer guidelines.

The restocking fee will also apply for stocking items that evidence excessive wear and tear.
 

All Items should:

Be in the original shipping carton with all original packing material.

Include all accessories in their original wrapping/packing material. The actual replacement cost for missing items will be deducted from your refund/credit.

Include all manuals, warranty/guarantee information, and instructions. The actual replacement cost for missing items will be deducted from your refund/credit.

Customer pays shipping costs and must insure the package for the purchase value. Acceptable shipping carriers are UPS, Fed-Ex, DHL, or Airborne. Do not send return merchandise via U.S. Mail or any other method; it will be refused. Products returned by U.S. Mail will not be credited or exchanged.

International and Wholesale/Resellers (U.S. and International)
All sales are final, no returns or credits. Express Repair Center may approve an upgrade within seven (7) days to an item of greater value. If approved, purchaser must receive an RMA # from Express Repair Center Customer Care representative. The purchaser is responsible for all shipping charges and/or duties incurred.

 

For Items Damaged During Transport: It is the customer’s responsibility to file all claims and follow the following guidelines when dealing with transport damages.

Express Repair Center strives to use reliable and reputable carriers, but occasionally shipping damage does occur. Resolving the problem of transit damage or loss depends on the cooperation of all parties. All shipping damage claims must be made against the common carrier; therefore, it is imperative that you follow these guidelines: