Express Repair Center-Survey Form

www.ercservice.com Express Repair Center

Customer Survey ..

Our valued Customers. This survey is intended for Service Customers of Express Repair Center, in Miami, Florida. This survey is not a forum to vent frustrations out on Manufacturers, and will not be forwarded to them. We value your comments, and are committed to enhance the Quality of Service to our Customers. Thank you for taking the time to complete our survey.

How did you locate our Service Center?

Did you make telephone contact with our Service Center? yes no

Was your call handled promptly and courteously? yes no

How satisfied were you with the telephone contact?

Very Satisfied Satisfied Neither/Nor Dissatisfied Very Dissatisfied

Did you bring your product to us for repair? yes no

Was the counter person helpful and prompt? yes no

How satisfied were you with the courtesy of our counter personnel?

Very Satisfied Satisfied Neither/Nor Dissatisfied Very Dissatisfied

Did a Service Technician come to your home? yes no

If yes, did they keep the scheduled appointment? yes no

Did they give you the impression they cared about your problem? yes no

How satisfied were you with the Service Technician?

Very Satisfied Satisfied Neither/Nor Dissatisfied Very Dissatisfied

How satisfied are you with the products performance since the repair?
Very Satisfied Satisfied Neither/Nor Dissatisfied Very Dissatisfied

How satisfied are you with the overall service experience?
Very Satisfied Satisfied Neither/Nor Dissatisfied Very Dissatisfied

If needed, would you use our Service Center again? yes no

Select the dealer where purchased.

Comments or Suggestions

Name: e-mail address:

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Express Repair Center Tel: 305-500-6334

10478 Nw 31 Terrace Fax: 305-500-6339

Miami, Fl, 33172

Send mail to express@ercservice.com with questions or comments about this web site.
Copyright © 2004 Express Repair Center, Inc.
Last modified: 11/18/05