Following are some tips for trouble-shooting your projector before you call. If you follow these tips and still can't project the right image, it's time to call us for live support and possible repair.

The projector won't come on:

• Confirm the power cord is plugged in properly
• Verify the "Standby" button is on
• Check/replace lamp assembly

If "No Signal" is displayed from the projected image:

• Verify that your computer is running at a resolution (640x480, 800x600, 1024x768 or 1280x1024) equal to that of the projector.
• When using a laptop computer, verify that simultaneous viewing has been enabled. All laptops are different (look for the "Function" key that looks like a monitor or that reads LCD/CRT), and then press the "Function" key on bottom left side of keyboard. Then choose the key that toggles your display options.
  • Verify that the projector is in computer mode (press "Computer" or "Input" button) for computer presentations
  • Verify that the projector is in video mode (press "Video" button) for video presentations
  • Replace VGA cable
  • Try connecting to another computer

Image is not stable:

• Adjust image using sync button on projector
• Verify that both the computer and projector are running the same resolution
  • If not, identify the native resolution of the projector (i.e. 800x600, 1024x768, 1280x124 pixels) and set the computer to the same. If using a laptop, you may lose the ability to simultaneously view both images.
  • If yes, go to the "Display Properties" window within your operating system and select (click) "Advanced Properties". Locate "Refresh Rate" click and select "60 hz" as this is a known compatible frequency for both PC's and work stations. If you cannot access any selections under "Refresh Rate", select "Optional" for the current setting.

Image is still not stable:

• Under "Advanced Properties", select "Adapter Types" and show all devices. Select "Standard Monitor Types" and repeat steps for optimizing refresh frequency.

Image color (red or blue):

• If background has a green, red or blue tint, reset all settings to the factory standard.
• Replace the VGA cable.

General Information:

A projector is simply an extension of your monitor; it can only display what is being sent from your computer.
If you have a VGA projector with a VGA laptop or a SVGA projector with an XGA laptop, you will not be able to enable simultaneous viewing.

Projector Care:

1. Always use the "Standby" button to cool the projector after each use and please cool down the projector before packing.
2. Please pack the projector in a manner that will not damage the lens.
3. Please separate the projector from the cables when packing. This will avoid any unnecessary damage to the projector.
4. Please avoid the use of excessive force when operating and packing the projector.

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LCD Projector Caution - Avoid Contaminants

Q: Are there any environments I should avoid when using my LCD projector?

A: Yes! Those containing tobacco smoke, cooking grease, "fog" from fog machines.

A clean air filter is the key to preventing visible suspended particles ... dust ... from getting into the projector. However, smaller particles, such as the tar in tobacco smoke, the grease in frying fumes, and the oil in "fog" from fog machines can be down to molecular in size. This size of material is only partially impeded by the air filter.

The same venturi effect applies to tobacco tar, frying grease, and "fog" oil: once sucked inside the projector, they will coat any surface they encounter as they move though it at high velocity. These materials are a problem in themselves: worse, they are sticky, and tend to attract dust, and bond with it.

Although difficult, this mess can be reasonably well removed from most components, including circuit boards: cleaning usually involves the complete disassembly of the projector. However, attempting to remove them from the surfaces of the lcd panels is seldom completely successful.

How much tobacco smoke, frying grease, or "fog machine" oil in the air is too much? Any! A simple rule of thumb is, "If you can smell it, the projector will too.".

Realistically, without special accommodation, lcd projectors probably should not be used at all in areas that are primary sources of contaminants, such as (smoking) bars and kitchens, or special event theaters.

Special accommodation usually means pumping clean room temperature "outside air" to the areas of air intake on the projector. Often cabinets are constructed for the projectors, and these keep the entire projector, including the optical system, free of contaminants.

The presence and removal of these contaminants, and repair of the damage caused by them, is not covered by warranty.

On average, contaminated projectors can take a day to clean and involve replacement of one or more LCD panels, before any other corrective action can be taken.

Still don't work ?. No matters what problem your projector have we are able to fix it !!!

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Express Repair Center Electronics Service Center located in Miami, Florida, providing TV repair on all brands of Tv, Big Screen, Plasma, Monitor, Projector, Camera, Camcorder, DLP, LCD TV and HDTV.

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