Laptop Repair services - Frequently Asked Questions, Miami, Florida

www.ercservice.com Express Repair Center

Laptop Repair services - Frequently Asked Questions

What laptops do you repair?
What kind of problems can you handle?
What does board level repair mean?
Can you guarantee you can fix my computer?
What makes you qualified to repair laptops?
Do you accept walk-in traffic?
Can I get a firm quote before sending in my laptop for repair?
What is your typical turn-around time for repairs?
What are my costs for your service?
What is your warranty?

I am a computer expert, can I buy just the part from you?
What are your recommended shipping instructions?
Will my box be returned to me?
What happens if my system fails again within the six month warranty?
I am a reseller, do I get any special discounts?
Why can't I reach a Technician over by phone?

What laptops do you repair? : We repair all makes and models of laptops and notebooks. Major brands such as Sony, IBM, Dell, etc. to lesser known brands such as Compal, Quantex, Prostar, etc.

What kind of problems can you handle? : Since we are able to perform board level repair on laptops, there is not alot of problems we cannot handle. Of course, some systems may require a part or component that is no longer available which makes some repairs more difficult and time consuming. Some common problems we encounter and repair each day are blank screens, systems that don't power on, or turn on then off, systems that cannot charge batteries, ac adapter recepticles which are broken, and similiar problems. We also perform simpler repairs such as keyboard replacemnts, memory upgrades, lcd replacements just to name a few.

What does board level repair mean? : It refers to being able to replace components (ie: fuses, capacitors, ic's, etc.) on a system board. This enables us to reduce the cost of repair by not having you be required to replace major components such as motherboards, lcd displays, and video boards.

Can you guarantee you can fix my computer? : We do repair 95% of the machines we see. However, there are some machines where we must replace a major component rather than repair the existing part due to part availability or because of extensive damage to the unit. We do our best, we are damn good, but not miracle workers. In particular, we do not perform repairs which require cosmetic plastic parts (ie: case, hinges, etc.). We have a very limited supply on plastic case components. If you require such a repair, please don't hesitate to call and ask if we can perform the repair.

What makes you qualified to repair laptops? : This company has been repairing computers since 1999. Several years ago we decided to repair laptops because we grew tired of sending the units out for repair and then getting them back unrepaired. And most of the laptops that were repaired failed within our testing before we called our customers. So we decided to repair them ourselves. We have only a handful of employees, but many years of experience. Each employee is a technician of at least 15 years experience; many of which have been time spent working on laptops. We repair laptops for end users and other computer companies from all across the United States. We proudly expose our phone number and address on each and every page for reassurance of our availability to your laptop needs.

Do you accept walk-in traffic? : Yes, and we get our work from business generated from websites, printed listings, chamber of commerce listings, and most importantly, referrals.

Can I get a firm quote before sending in my laptop for repair? : This is a hard question we are asked all the time. Our simple answer is no. Simply because we don't know what is happening inside of your laptop without taking it apart. A blank screen, for example, could be caused by a bad bulb. It also could be caused by a bad inverter, bad lcd cable, or a bad mainboard. We do our best in estimates over the phone, but these are just that -- estimates. Based on an average price of what it takes to repair a particular problem. So we will be happy to give you an estimate over the phone.

What is your typical turn-around time for repairs? : We try to diagnose and post a result of our findings and repair cost to you within 3-7 days. We present our findings via email or phone call. Sometimes though we receive as many as 100 laptops or more in one week. This does tend to slow us down a bit and the repair quotes may take a couple more days to generate. Also slowing us down is the occational machine that has an odd problem. Once we receive authorization to repair your laptop, we try to repair the job the same day and have the testing of the repaired unit complete within the next 24 hours. Sometimes, however, we need to order a part and then we are at the mercy of our vendor or manufacturer of the laptop. This can take up to 7 days in some cases. Also, keep in mind that almost all the laptops we look at have been worked on before us. We must back track to the original problem before attempting to repair its current failure. If we have the luxury of being the first to look at your laptop, the chance of repairing your laptop within a day is pretty good.

What are my costs for your service? : Diagnostics is $30. Because of our history of repairing 95% of the laptops we see, we don't have to raise diagnostic charges as some do. Secondly, you are required to cover the costs of shipping the unit back to you. We ship your laptop in our own box which has been approved by UPS and Fedex against breakage due to rough handling by their companies. Each laptop is insured and you will be required to provide a signature upon acceptance of the laptop. Lastly, the other charge is the price to actually repair your unit. If for some reason we cannot repair your unit or you refuse to authorize a repair, you will still be responsible for paying for the feight back to you. There are no exceptions here.

I am a computer expert, can I buy just the part from you? : No. We repair laptops and that is what we do best. We are not a parts reseller or supplier. If you require any part, you must send in our laptop for repair by us.

What is your warranty? : Based on our ability to fix your computer just right, we offer the best warranty around. A 3 month parts and labor warranty is attached to every laptop we repair.

What are your recommended shipping instructions? : You can get that information by clicking here.

Will my box be returned to me? : Yes and No, we use boxes and packaging approved by UPS. Do not send your computer in a box you want returned.

What happens if my system fails again within the 3 month warranty? : Rarely do we encounter this situation, but since we are dealing with various electronic components and outside power sources, the situation could arise. If your system fails again within the 3 months and it shows the exact same symptom and failure we will ask that you use your original Repair Order Number and send the unit back to us for repair. There will not be any more occuring charges and you will not pay for shipping the unit back to you again. We stand firm behind our commitment to repair your computer correctly.

I am a reseller, do I get any special discounts? : Absolutely. Due to the nature of the business we don't have any fixed discounts except we price your repair at a level where it benefits both of us. We do require a faxed copy of your computer reseller's license for proof of your reseller's status. Once a working relationship has been established we may decide to put you on C.O.D. company check. This will be at the total decision of the owner of our company and is by no means a guarantee.

Why can't I reach a Technician over by phone? : We actually receive over 4,500 phone calls per month. If a technician answer all the calls they will not be able to repair any computers. Therefore, a trained customer service staff will answer all the question, but they aren't computer technician. E-mails are answered throughout the day and sometimes remotely away from the office up to the hours of the night.

Express Repair Center (305)265-9965

Send mail with questions to express@ercservice.com

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Express Repair Center Electronics Service Center located in Miami, Florida, providing TV repair on all brands of Tv, Big Screen, Plasma, Monitor, Projector, Camera, Camcorder, DLP, LCD TV and HDTV.

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