Camcorder and Camera Repair FAQ

www.ercservice.com Express Repair Center

Camera Repair FAQ

Does Express Repair Center repair all cameras regardless of Make and Model?

In most cases we can. We have an enormous stock of spare parts in our inventory. However, when parts support has been discontinued by the manufacturer we may not be able to repair some models.

Is my camera worth repairing?

Generally it is always more economical to repair your camera than to replace it. If your camera has been completely submerged in water or other liquids it may not be worth repairing.

How much does it cost to fix my camera ?

It is not possible to develop an accurate estimate for repair of a piece of equipment without knowing what parts are defective, how much they cost if they are available, what pieces of test equipment are required to complete the repair, and how much time all of this will take. but to make things simple we implemented a flat rate system please check our Service Rates Page

I’m not sure my camera is broken, how do I know if I’m doing something wrong?

First check your battery to insure it is still good and properly inserted. Then check your owner’s manual to insure you are using the camera correctly. If you still have a problem the camera probably needs repair. Please follow the instructions on how to send your camera in for repair.

Does Express Repair Center guarantee the repairs performed?

Of Course! Repaired products are guaranteed to be free from defects under normal use for 90 days from repair completion.

Our obligation is to rework (same defect) provided that the equipment is returned with a copy of the original invoice and a letter or work order with a detailed defect description, transportation prepaid. We are not responsible for any expense, loss or inconvenience. Any guarantee is voided on any item or parts that have been tampered with by unauthorized persons, misused, neglected or damaged.

How much will it cost to repair my camera?

It is difficult to answer this question without details regarding the type of product and the failure encountered. Please use email us with details. We will respond by Email and provide you with a general repair estimate. We provide these estimates to the best of our ability and reserve the right to amend this estimate upon actual inspection.

How do I send my camera to Express Repair Center for repair?

Package your camera in a box large enough for a minimum of 3 inches of soft padding around the unit. Use bubble wrap or newspaper to provide the padding and ship the box by UPS, Federal Express or US Mail. It is advisable to insure the shipment for the replacement value of the content. Please include your name, address, daytime telephone number, and a letter or work order detailing the product defect (repair form here). If the product is submitted for warranty repair also include your dated sales receipt.

What happens after Express Repair Center receives my camera?

When cameras are received for non-warranty repairs an estimate is issued and either mailed or faxed to you. The estimate can be approved with payment by Visa, MasterCard, Discover or American Express for the fastest return. If you prefer you can send a check or money order by mail.

I am a Photo Dealer, does Express Repair Center provide repair services for dealer accounts?

Please contact our sales department for information regarding dealer accounts, or inquire by Email to: express@ercservice.com

Express Repair Center Electronics Service Center located in Miami, Florida, providing TV repair on all brands of Tv, Big Screen, Plasma, Monitor, Projector, Camera, Camcorder, DLP, LCD TV and HDTV.

A Proud member of NESDA.