Express Repair Center

www.ercservice.com Express Repair Center

Frequently Asked Questions

Our customers always have questions about repairing their electronic items. One of our jobs is to answer those questions and make sure they understand what needs to be done to complete the repair.
Here are some of the most commonly asked questions that we receive from customers, and the answers! If you have a specific question, just send an e-mail to us at express@ercservice.com or call Express Repair Center (305) 500-6334

Is my item worth repairing?

Some items are worth repairing while others are not. Once our technicians have a chance to look at the item, we can always determine if it is worth fixing.

How do you handle a home service call?

Home service calls will be a $90.00 charge including diagnosis and travel trip. You only pay this charge if you decide not to have the unit fixed after receiving an estimate. If you do want the item to be repaired, the service fee of $90.00 will be applied to the repair of the unit. Pick-up and delivery is and additional $60 and is not refundable.

How do you handle a Plasma Repair and Plasma home service call?

The Plasma Tv are the most complicated and expensive unit to repair.

Express Repair Center, Inc. is one of the most prominent companies in Plasma service industry.

Express Repair Center has grown rapidly from servicing traditional CRT Tv into today's LCD / DLP / Plasma Tv.

We are proud to point out that no other companies can compete with our specifications. With the newest Plasma Repair Equipment, Our Trained Technicians are being able to perform the most sophisticate repair jobs on Plasma Tv at the fractions of the price of full Plasma replacement.

Plasma Home service calls will be a $90.00 charge plus $60 Pick-up and Delivery. If you do want the item to be repaired, the service fee of $90.00 will be included in the repair work.

The estimate is close to what I can pay for a new unit, I can buy a new unit for a few more dollars. What's your suggestion?

Of course you can, but remember that if the item you are repairing is a high-quality piece of electronic equipment, then in all likelihood, you've had it in use for years. If you pay a few extra dollars for a new unit rather than having that one fixed, you'll likely end up with a unit of far less quality.

My TV was working last night, but I cannot turn it on now. What went wrong?

Most people think the power on/off switch is defected. There are different things that can cause this problem. However, defective power regulators and horizontal circuits are usual suspects. This problem in general and is repairable.

My TV has one thin, straight color line across in the middle of a screen. Is the picture tube bad?

No, 99% of the picture tube is good, but the TV vertical deflection circuit has failed, and it can be repaired. Mistakenly, many TV owners tend to think their picture tube is bad.

What's the problem when a rear projector TV colors are separated (no convergence)?

Projection TV's use three separate monochrome picture tubes, namely red, green and blue CRT's or picture tubes. There is one among the printed circuit board (PCB) inside a TV set, called convergence PCB, that brings these three main colors together to generate any color at any point on the screen. When the convergence circuit fails, the colors are shipped, and it looks like three different images (red, green, and blue images). In some models when the convergence circuit fails, TV sets cannot be turned on. Don't worry, we can solve the problem.

My TV is a couple of years old, when I turn it on there is no picture. Is the picture tube bad?

If there is no picture, then it could either be a video, audio circuit boards, or power supply sources problem. We have found that a very small fraction of TV repairs involve a bad picture tube.

How likely is it that my unit can be repaired?

Since we are specialized in repairing electronics we usually repair more than 90% of all our items that we receive.

How long will it take to repair my item?

Most items brought in for repair are fixed within five business days. Older items and unusual items may take a few weeks if there is a wait on specific replacement parts.

Does Express Repair Center have a guarantee on their repairs?

Yes! Of course! all Big Screen Tv have a 3 months repair warranty on parts and labor all other items have 90 days, but some select repairs can be covered up to one year warranty of parts. Ask us for more information