Mission Statement - Express Repair Center

www.ercservice.com Express Repair Center

Mission Statement

It is our mission to provide comprehensive, one-stop, electronics repair services. We shall provide these services with the highest degree of technical and professional excellence, in the most cost-effective manner, and with the utmost reliability. Our employees strive to offer absolute customer delight to our clients through the usage of the latest skills and tools, and we constantly update our knowledge base to keep abreast of the developments in the industry.

What makes our service different from most other service providers is our experience, knowledge, customer focus, our relationship with the major manufacturers. Our experience and knowledge reduce trouble shooting time and insure that all problems with your equipment are addressed. Our focus is on satisfying our customer’s needs (your needs). Our long-term relationship with most manufacturers provides the ability for Express Repair Center to offer better customer satisfaction when unusual service situations arise. Servicing both consumer equipment and professional equipment results in our technicians being trained in a wider product range, with a broader skill set and with the resources to help solve problems. Our broadcast video experience is extremely helpful with consumer and industrial grade video problem. In other words, not just one person will be servicing your video equipment, all of us will be involved in ensuring your satisfaction!

Message from Our Company President
"We are not only in the electronics repair business, we are also in the Customer Satisfaction business. We are here because we want to serve your needs, not just to make a buck. Come and try us today. You'll like the way we do business..........I guarantee it"

Who are we?

We are an independent incorporated company involved in service and repair of consumer electronic products. Established in Miami, Fl. Technicians are factory trained with over 15 years of experience in servicing video/audio products. We service the Dade County area and adjacent districts. Also we are committed to the needs and requirements of our clients today, as well as the future. 0ur goal: To provide professional, timely service to the Manufacturers, Third party contract providers, and of course the products end user, our valued customers. To conduct our business in an honest, ethical manner, Inspiring the confidence of our Employees and Customers, to be Innovative, Effective, and Excited about the future of the Electronics Service Industry.

If you are a Manufacturer, Extended Warranty Company, Distributor, Retail Store, Education or Government Agency and want to use our repair or installation service, We can work with you !!

Contact us and we can negotiate a contract, we have Expert Technicians and Installers and we can do about everything from repair and install a simple VCR to the most sophisticate System. Please feel free to ask us about your needs

Why choose us? a few lines from our president

In the following lines I will explain my personal observation about the electronics services industry and how we go around those problems

In many years working for BIG Company's I have learned what they do wrong and maybe the cause of why in many cases they go out of business

It is my observation that good service can be quite accidental. This seems to be true throughout the entire process of equipment service.

Examples:

In a shop a customer walks in and drops off let's say a VCR. This fictional shop might have 3 techs, one has worked on similar units many times and knows the problem well while another has little experience on that particular model. There lies the potential for an unnecessary foul up. Does the right guy get the right unit?
The same scene, but this time it's shops instead of techs. Mr. Joe Customer picks the wrong guy out of the phone book and everything else goes awry. Some shops have experience with products that others do not have. Just another accident?
Many shops don't pay the right salary to a experienced Technician and prefer to use a learner in all the jobs. The result: many customers are unsatisfied, but in todays world of impersonal service, they just don't care about it
There are times when we get calls from warranty customers who have been told by a service center (particularly ones operated by big box retailers) that their repair can not be scheduled for two or three weeks. Why is that? Why can't the shop owner who is sitting on his hands that day, ready and willing to do the job, get the job? Because of the accidental nature of our business? The customer called the wrong place on the wrong day.

It seems to me now that the best way to insure our future is minimize the accident

The only way to minimize accidents is with experienced workers and good management, Let me say this, in our company we have only experienced workers, ALL of them are masters in their field and of course you can be sure your unit will go to the right Technician. Also we invest many thousands of dollars each year just to keep the knowledge of each technician update. In the competitive world of today and with a policy of Customer 100% satisfaction we don't have a place for learners and accidents

If we take a job you can be sure we will succeed, if we can't do it, we don't lost your time and our time

I feel Express Repair Center is an outstanding company, however there are still things I can do to improve. and we always want to hear feedback from our customers

Our 100 % customer satisfaction policy

We conduct our individual business in a manner to insure the good will and confidence of the public whom we serve.
We maintain adequate equipment and qualified personnel in order to perform quality service to the public and the trade for fair, equitable and nondiscriminatory charges.
We comply both in spirit and letter with rules and regulations prescribed by the law and by government agencies for the health, safety and well-being of my employees and the public.
We maintain liability and financial responsibility in order to uphold the guarantee for all work undertaken.
We represent manufacturers in an honest and intelligent manner to create an atmosphere of mutual trust and understanding and to best serve our combined interests.
We offer clean, attractive, and inviting facilities as well as courteous and competent personnel.
Accurate statements or invoices will be rendered to the customers and a comprehensive record of all work will be kept. I will strive to assure that my prices are understood and easily available.
All complaints will be promptly and courteously handled.
The property of all customers will be carefully handled and adequate insurance will be carried to protect this property while in our custody.
We always seek to improve and increase our efficiency, and to better our services.
We perform only such work as is needed and authorized by the customer, and all parts will be new and first quality unless otherwise specified.
We make good on our promises, if we say we will call someone back, then we call them back.
We Respond to customers letters ASAP

Finally: We are proud of what we do, not everyone can do this.

Felix J. Pena

Master Technician and President of

Express Repair Center

Express Repair Center Electronics Service Center located in Miami, Florida, providing TV repair on all brands of Tv, Big Screen, Plasma, Monitor, Projector, Camera, Camcorder, DLP, LCD TV and HDTV.

A Proud member of NESDA.

Service available on Miami-Dade County, Monroe County, Broward County and Palm Beach County

Aventura, Bal Harbor, Bay Harbor Islands, Coral Gables, Hialeah, Hialeah Gardens, Homestead, Key Biscayne, Miami, Miami Beach, North Miami, North Miami Beach, Pinecrest, Surfside, Islamorada, Key Largo, Key West, Coconut Creek Margate, Cooper City, Miramar, Coral Springs, North Lauderdale, Dania Beach, Oakland Park, Davie, Parkland, Deerfield Beach, Pembroke Park, Fort Lauderdale, Pembroke Pines, Hallandale Beach, Plantation, Hillsboro Beach, Pompano Beach, Hollywood, Sea Ranch Lakes, Lauderhill, Southwest Ranches, Lauderdale Lakes, Sunrise, Lauderdale-By-The-Sea, Tamarack, Lazy Lake, Weston, Lighthouse Point, Wilton Manors, Boca Raton, Boynton Beach, Delray Beach, Greenacres, Highland Beach, Hypoluxo, Juno Beach, Jupiter, Lake Park, Lake Worth, Lantana, Ocean Ridge, Palm Beach, Palm Beach Gardens, Royal Palm Beach, Wellington, West Palm Beach