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Testimonial of our Customers

Here's what our customer's are saying about us! Please let us know how we are doing--good or otherwise. Please fill our customer survey form or email us at express@ercservice.com with your comments and suggestions.

Below is the result of your feedback form. It was submitted by Paolo M Trevisan on Sunday, February 6, 2005 at 15:50:15

Brand and Model: Sony KP53HS10

Comments or Suggestions: ok where to start. Our appointment was scheduled between 9:00 and 12 am on Saturday. To my complete surprise the technician arrived at 9:03. This is the first time in my life where ANYONE has been on time at the early part of a schedule appointment (i was so sure it would be later I was still asleep :) )
Now to the technician: Jose was professional in ALL ASPECTS of the word. He inspected the TV, and could find nothing wrong at first. Then hit a few buttons on the original remote, and bingo I had a bad AKB board.
He spent the rest of the time cleaning the lenses, and mirror, as well as as setting up convergence, and proper color alignment.
I can not believe we have suffered all these years at a crappy TV picture (we just didn't know better). The picture is so clear its incredible.
My biggest compliment goes to Jose who knew SO much about servicing my TV. It was refreshing to see someone not just going by trial and error.
Looking forward to doing business with ERC in the future (which goes a long way knowing that service in the Miami area is still professional, and not fly by night).
Hats off to your company, and to Jose, an absolute great technician.

Regards,

Paolo M Trevisan.

December 1,2004

To the Owner(s)

Express Repair Center

I want to relay to you how impressed I am with your company, and especially the technician that arrived at our home today to look at our 50" projection Hitachi TV.

First, I want to complement you on the people who work for you, as represented by the man who came to our home (I didn't get his name, but know you can find out who he is, and he should be commended) he was so knowledgeable, personable, and you could tell he wasn't just putting in the time, but cared, very rare these days

I'm glad I found your company, and wanted to let you know, as my husband and I have owned our business's and make sure that all those that work for us represent us the way your people seem to also

Sincerely

Jill Hosid

VP National Communications Corporation

Key Largo, Fl 33037

PS The lady that answers the phone was also very helpful with a great customer attitude

Felix, You're excellent!!!! Neither were willing or able to answer the detailed questions I had regarding the features on the HITACHI 57UWX20B over the phone. Thanks for taking the time to answer every question I had with certainty. There is nothing worse than asking a technical question and getting the response "I think so?" or "I'm not sure?". The right answers, you are professional and know you work like no one. Thanks again....Mark S.

I want to thank you for the prompt and good service I received at my home. Recently I have been frustrated by the poor service of one Big Company. Your Company is a refreshing oasis in a desert of badly run Service Companies......Paul L.

I am impressed and happy with my initial experience with Express Repair Center. My Mitsubishi Tv looks like new now. A previous service with *****(edited) left me angry and frustrated. I will gladly use your service again, and will recommend it to others. Happy holidays.....Sherry K.

I wanted to drop you a quick line letting you know how VERY impressed I am with your service! Not only are you folks incredibly professional, you've also exhibited a real earthiness that's so refreshing in this day of impersonal service. My Toshiba tv now works like no one, What picture! Thanks a mil!.....Martin A.

I made a service call because my Mitsubishi Big Screen was hit by a lightning . They arrived very quickly and in one hour my TV was working again. Excellent, Unfortunately after just two weeks the Tv stopped working, but the customer services instantly responded and offered to send me the technician again. He arrived just a few hours later, and fixed it again even though it was different fail and different part was replaced, don't cost me one cent. Very good service........Pedro G.

I loved your honesty low prices, and fast service. My unit was repaired perfectly the way i had it before. Your Personal is very nice and helpful. I would use you again if anything else breaks.

THANK YOU.......Mercy J.

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Express Repair Center Electronics Service Center located in Miami, Florida, providing TV repair on all brands of Tv, Big Screen, Plasma, Monitor, Projector, Camera, Camcorder, DLP, LCD TV and HDTV.

A Proud member of NESDA.